Please see our Frequently Asked Questions Here

Please see our web site dedicated to the first Exchange Hosting Solution ever built. You can find additional Microsoft Exchange support links here too!

Call us 24x7x365 including holidays! Persistent Support™

If you need help with your MAC client software, please see our Entourage Tips

Are you ready to configure Outlook with Microsoft Exchange Server?  Outlook Configuration Guide

 

24/7 Live Technical Support and Helpdesk as a Standard Service

At HostLabs, our customers include Service Providers that have the highest level of service standards to live up to with their clients.

We always deliver 24x7 live support and help desk as a standard service along with all hosted solutions. Questions and issues may be reported online or over the phone, using the following:

 

Persistent Support™

Persistent Support means trained professionals in the relentless pursuit of a successful resolution.

To relentlessly pursue a successful resolution means being proactive and of course persistent every step of the way.

We take the initiative with every problem until it is resolved successfully and we measure customer satisfaction. The name of our team reflects the level of support we provide, our current team has been working together now for over 10 years.

Direct
(619) 819-7534

Resellers:

Branded Technical Support for Resellers is available NOW! Call and say you want Branded Persistent Support™

 

Blackberry Support

Blackberry / Wireless

Please contact our technical support department with help setting up your blackberry device with your subscription to Exchange hosting.

• Synchronize your Blackberry device with Exchange!
• Get secure Email
• Full access to Calendar Synchronization
• Full access to Synchronize Contacts
• Full access to Task Lists Synchronization
• Full access to Synchronize Address Book
• More...

Requirements:

To qualify for Blackberry Support you must have a subscription to Blackberry Hosting or Dedicated Blackberry

1. Blackberry device
2. Wireless service plan that supports data transfer

 

Sales FAQ

What are HostLabs Service Level Guarantees?

Servers: 99.9% Uptime guarantee. SLA
Network: 99.999% Uptime guarantee. SLA

Why Exchange Server, Outlook and Office?
What is required on my part to use the service?
Can I use my existing email server with Exchange?
How To Create your Exchange Server?

 

Why Exchange Server, Outlook and Office?

If you’re doing business with a POP3 (Internet e-mail) account, you:

• Have to dial up to your ISP to check e-mail.
  
• Are unable to organize company information in a central server.
  
• Have limited collaboration tools.
  
• With Exchange Server, you:
  
• Have full-time access to your e-mail account.
  
• Can use a full range of collaboration features, including group scheduling, contact and task management, and team workspaces for sharing documents, contacts, and tasks.

If your business has branch offices (and you’re not running Exchange Server), you:

• Have a hard time sharing contacts and project-related information with coworkers in different locations.
  

With Exchange Server, you:

• Can share customer information or team documents and task lists from a central location.
• Are able to reduce costs by converting paper-based forms into electronic ones, such as expense and time- card reporting.

If you have a mobile work force (but you’re not running Exchange Server), your employees:

• Find it difficult to collaborate on projects with coworkers.
• Have to dial in to check messages and work with applications.

With Exchange Server, your employees can:

• Work with messages and applications, such as customer account management, when disconnected from the network.
• Check e-mail and collaborate from anywhere, anytime through a browser.
• Share customer information or team documents and task lists from a central location.

 

How To Create your Exchange Server

Included are the links to help get you set up on our MS Exchange Server Hosting Program.

The pricing structure for the service is outlined here: Exchange Hosting

Please note that the creation of an Exchange Server account will require standard credit card information.

If you have questions about getting started with your MS Exchange Server account: Contact Sales

Simply follow the instructions as they guide you through account setup. When finished, you will be able to begin the administration of your new Exchange Server account. The first step takes 5-10 minutes when you call.

Migration to Exchange:
Pre-Migration and Migration Plan

 

What is required on my part to use the service?

The server will not handle your Internet email until you provide us with an Inbound Domain and have your DNS server point the MX record of that domain to the Exchange server.

 

Can I use my existing email server with Exchange?

If you wish to permanently use your existing email server concurrently with your new Exchange server, you will need to create a third-level domain. (e.g. mail.yourdomain.com)
Making the switch with concurrent mail servers

 

Online Support

You can report issues online in Host UI Service Manager
More on Host UI Service Manager

-or-

by E-mail to HostLabs Persistent Support team: support@hostlabs.com (A ticket number will be emailed back to you upon acceptance of your support request.)